Note: These troubleshooting steps follow the logic that the installer uses to install our product. Suggestion: To troubleshoot the possible cause of this issue, follow the below troubleshooting steps, based on the Thin Client platform (Citrix/VMware). During the VDI plugin installation, the installation is rolled back and you receive a dialog box from the Zoom Plugin for Citrix Receiver/VMware Horizon Client with the following error message: An error occurred while copying files and the installation could not be completed. Issue: Installing the VDI plugin does not work on Windows Thin Client. To resolve this issue, uninstall the existing plugin and try reinstalling the new VDI Plugin.Check if the currently installed Thin Client version is newer than the one being installed.In standard (not quiet mode) installation, you receive a dialog box from the Zoom Plugin for Citrix Receiver/VMware Horizon Client with the error message: Unable to install because a newer version of the product is already installed. Issue: The installation to a different version does not work.

If the process is stuck, you can use Task Manager to terminate the process (wfica32.exe or vmware-view.exe) or, as an admin, run the following from the command prompt:.If the process has any open windows, please close them out to continue the installation.A possible cause for this issue is that Citrix Receiver or VMware Horizon Client is still running during the installation.

Please close it to continue to install Zoom Plugin for Citrix Receiver/VMware Horizon Client. Issue: You receive a dialog box from the Zoom Plugin for Citrix Receiver/VMware Horizon Client with the error message: Citrix Receiver/VMware Horizon Client is running. How to troubleshoot common issues with Citrix Receiver, VMware Horizon Client, and AVD Plugin Applications still running error Installation to different version error.

How to troubleshoot common issues with Citrix Receiver, VMware Horizon Client, and AVD Plugin.

This article can also help you confirm the reason installation may not work for some users. The following information can help you troubleshoot and resolve common issues with Citrix Receiver, VMware Horizon Client, or Azure Virtual Desktop (AVD).

Citrix bring up task manager